Excerpt
I don’t know what’s going on with FedEx lately, but it’s like they just stopped caring. I ordered a package and they left it by the road — not on the porch, not near the house — literally by the road. Then when I called customer service, it was like talking to a wall. Nobody cared. Nobody apologized. Nothing. In this economy, with theft at an all-time high, you’d think delivery companies would try harder to protect people’s packages. But no, it’s like we’re just supposed to deal with it.
FedEx is really dropping the ball lately. 😤 I’m serious. You order something, you track it like crazy, and then the app says, “Delivered.” You run outside all excited… only to find your package nowhere near your door but sitting by the street like it’s a piece of trash waiting for pickup. Who does that? Who leaves a box by the road knowing full well that porch pirates and random thieves are roaming around every day like hawks?
I called customer service, and I swear, that was another nightmare. The rep was polite, sure, but you could tell they didn’t care. It’s like the script they’re reading from has zero emotion. I explained that my package was left by the road, and all I got was a half-hearted, “I’ll make a note of it.” A note? That’s it? What good is a “note” when my $80 item could’ve been stolen in two minutes?
And let’s talk about these drivers. I understand — they’re under pressure, they’re busy, they’ve got hundreds of packages to deliver. But come on, that doesn’t mean you get to treat my stuff like it’s junk. If you’re getting paid to deliver, deliver. Don’t just toss it near the driveway and run off before I can even open the door. Some of them don’t even knock anymore they’ll mark it as “delivered” before even stepping out of the truck. It’s lazy, it’s disrespectful, and it shows a total lack of pride in their work.
The bigger problem is that companies like FedEx don’t seem to care about accountability anymore. There used to be a time when customer satisfaction mattered. You’d call, explain your issue, and they’d at least pretend to care. Now? You can hear the disinterest through the phone. It’s like, “Oh well, sir, sorry that happened,” and then they move right on. They’ll even try to shift the blame: “Maybe someone in your household moved it.” No, FedEx, my package was left by the road. My doorbell camera doesn’t lie.
What makes me mad is that these are the same companies raising their prices every year. They’ll brag about “faster delivery” and “improved tracking,” but what good is that when the delivery itself is garbage? They’re getting more expensive, but the service keeps getting worse. It’s almost like they know we don’t have a choice. Between USPS delays, UPS strikes, and now FedEx’s careless behavior, where are we supposed to turn?
We’re living in a time when everything costs more food, gas, housing — and now we have to worry about losing packages we already paid for because a driver couldn’t take an extra ten steps to the porch. It’s not even about convenience at this point; it’s about basic respect. If you can’t take pride in your job, then why are you doing it? Because trust me, when customers start filming these deliveries and posting them online (and believe me, they are), it’s going to reflect poorly on the whole company.
FedEx, get it together. If your employees don’t want to do the job right, train them or replace them. And to customer service reps at least pretend to care. People are struggling right now. When we spend our money on something, we expect it to arrive safely and in one piece, not abandoned in the dirt next to the mailbox.
I shouldn’t have to play detective every time I order something. You’re supposed to deliver packages, not make customers hunt for them. We deserve better than this. Period.
