Posted By: Jamie Moore
I’m honestly beyond frustrated right now. I took a simple 4-day trip to visit family, came back, and suddenly I can’t log into my account. At first, I thought it was just a normal login issue… but no. It turned into something way worse.
I reached out to support, and at first they were responding pretty quickly (like within 20 minutes each time). We went back and forth trying to figure it out, and then they finally told me my account was DELETED for “account sharing.” 🤯
Excuse me… WHAT?!
I have NEVER shared my account with anyone. Ever. No one has access to it, no one uses it but me. So how do you just delete someone’s account over something that literally didn’t happen?!
What makes it worse is that once I tried to explain that this is impossible, they just… stopped responding. Completely ghosted. 👻
I had built that account up with nothing but positive activity. I was doing up to 29 calls a day, staying consistent, putting in real effort. Everything was going great. And now it’s just gone… over a false reason?!
This couldn’t have happened at a worse time either. My family is already going through a tough situation, and this was something I was relying on. Now I’m stuck dealing with this mess on top of everything else. 💔
Has this happened to anyone else before?
Is there ANY way to fix this or get my account back?
Because right now this feels completely unfair… and honestly, really discouraging. 😞
Posted By: Steve
I’m really sorry you’re dealing with this, because honestly, that would frustrate anybody. The part that stands out the most is how quickly they responded when it seemed like a simple issue, but the moment you challenged their explanation, everything went silent. That’s not right. If they’re going to make a serious claim like “account sharing,” then they should at least be able to clearly explain how they came to that conclusion instead of leaving you hanging.
It also makes no sense to me that they would delete an account that had consistent activity and no obvious problems. Doing 29 calls a day shows you were active and committed, not doing anything shady. Situations like this make it feel like there’s no real protection for users when something goes wrong.
And on top of everything, you’re already dealing with family stress, so this just adds another layer you didn’t need. I really hope you don’t give up on trying to reach them. Sometimes it takes multiple follow-ups or even reaching out through a different support channel.
You’re definitely not wrong for feeling the way you do. This situation sounds completely unfair.
